About Insta-Eat

What is Insta-Eat?

Insta-Eat is on a mission to transform the way you order food. We partner with the best restaurants in the business – from local hotspots to national favourites – and bring you the food you love, right to your door.

With lots of choice and a fleet of our own delivery drivers, we’ll have your order with you in an average of 48 minutes.


Using Insta-Eat

How does it work?

You can order either on the website or by using the Insta-Eat app, available on iOS and Android. Simply add your postcode to find all the great restaurants delivering in your area, choose your food and place your order.

Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it's all ready to go, a 1Delivery rider will pick it up and bring it to you.

If you want to be super-organised, you can also order up to 24 hours in advance with a scheduled delivery.

What kind of restaurants are listed on Insta-Eat?

We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighbourhood Italian trattoria to well-regarded national burger chain.

What times can I order for?

We deliver every day from morning until late at night, and different restaurants will have different opening times. Visit the homepage or the app to see which restaurants are available in your area.

How is the food delivered to me?

Once you’ve placed your order, it’s sent directly to the restaurant for them to prepare and package. Once it’s ready, an Insta-Driver will pick up your order and bring it to your delivery address.

Does Insta-Eat accept cash?

Yes we do! Feel free to tip your rider in cash.

Do I have to tip?

Whether you tip or not is completely up to you. You can tip in the app when placing your order or tip in cash when the rider delivers your food. Riders receive 100% of all tips.

Is there a minimum spend?

The minimum order amount can vary depending on which restaurant you’re ordering from. If there’s a minimum order amount, you’ll be informed at checkout before you place your order.

Do you charge the same prices as the restaurant does in the restaurant?

Pricing for each menu item is clearly displayed in the app. If you have any questions about menu pricing, please contact the restaurant directly. Our prices are on average 20%-30% above the restaurants price.

Can I place orders in advance?

Yes! You can schedule orders for up to one day in advance and choose any delivery time from midday onwards.

Can I collect my order?

Unfortunately we don’t currently offer collection. Visit the homepage or the app to see which restaurants are available for delivery in your area.

What if I want to cancel my order?

As long as the restaurant has not yet started preparing your order, you're able to cancel your order in order help. If the restaurant has already started preparing your order then the order cannot be cancelled

How is the food packaged?

Packaging always depends on the type of food and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible.

If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us on support@insta-eat.co.uk and we’ll pass on your feedback to the restaurant.

Questions about my order

What if something is wrong with my order?

We have a dedicated team that looks after your entire experience, from the moment you place an order right through to it arriving with you.

However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Insta-Eat app to speak to our customer service team and report any issues.

You can also contact us using the Live chat on the website.

What if something is wrong with my order?

If your order is late or incorrect, please contact our live support on the website. If your not happy with the food, please contact the takeaway directly.

What if my order is late?

Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively contact you if we become aware that your order might not arrive within the estimated time of delivery (45-90 Min), and our team will work to get your order to you as quickly as possible.

What if I’m not around when my rider arrives?

If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the Insta-Eat app or by contacting us using the Live Chat

Your driver will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.

If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.